Phone Ahead

“Phone Ahead makes approximately 30 000 calls per month—about 50% are Auto ETA Notification and 50% are Call Outs. We estimate Phone Ahead saves 250 hours per month.”

John Irving, Manager Automotive Services Systems
CAA South Central Ontario

Phone Ahead Highlights

Provide quality customer service and relevant information to clients
Drivers or dispatchers can initiate a Phone Ahead calls
Ensure clients are on scene when the driver arrives with en route notifications
Adapt Phone Ahead easily by recording messages as new situations arise
Verify outcomes by reviewing member histories and performing inquiries
Minimize long distance charges by using Phone Ahead servers at multiple branch locations
Simple, one-time setup

AXIS Phone Ahead works with AXIS Emergency Road Service (ERS) to provide fully automated voice recordings of estimated time of arrival and on scene time to clients.

Phone Ahead is a two component package that includes:

a fully integrated application for Emergency Road Service
a Windows product on one or more standalone PCs with Dialogic voice cards and ports that accommodate mulitple phone lines

If a client asks to be contacted with progress information, the dispatcher, driver, or the system initiates an automated call by selecting the pre-recorded message that conveys the most appropriate message. Phone Ahead calls the client, plays the specified message, and then sends the results of the call back to the dispatcher or driver.

Providing quality service to clients is important, so Emergency Road Service monitors driver response times to make sure they are arriving on scene before the ETA expires.

If a driver has not arrived by a pre-defined time, Emergency Road Service automatically requests an ETA from the dispatcher or driver. Then, if necessary, Emergency Road Service instructs Phone Ahead to send out a new ETA message to the client. Dispatchers can monitor this automated process.